Support FAQ

Message boards and trouble ticket system are available by logging into the account manager using the console on the left.

Web Hosting FAQ

How do I set up my email?
AllRAMHosting.com web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the web-based control panel that comes with every AllRAMHosting.com web hosting package. This can be done by yourself, and without any assistance from the AllRAMHosting.com staff.

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How do I upload my files?
All AllRAMHosting.com web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website. More FTP info can be found here .

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How fast are websites set up?
AllRAMHosting.com strives to set up accounts the same day as ordered. If an order is placed during normal business day hours, orders may be processed in only a few minutes. If an order is placed in the middle of a night, when the least amount of staff is on-site, orders may take slightly longer to process.

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Does my website get a control panel?
Yes. Every AllRAMHosting.com web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... A demo of the control panel can be found Control Panel here.

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How am I billed?
AllRAMHosting.com invoices you via email. Hard copy invoices can be mailed for those clients that request such. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. AllRAMHosting.com accepts Visa, Mastercard, Company Checks, Personal Checks, Money Orders, PayPal and Cash.

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How much assistance do you provide for my website?
AllRAMHosting.com will assist you with all support for services provided directly thru AllRAMHosting.com. AllRAMHosting.com will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. AllRAMHosting.com is not responsible for teaching you how to use another company's products. Example: AllRAMHosting.com will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. AllRAMHosting.com cannot even attempt to support all the thousands of software products on the market. AllRAMHosting.com will attempt to provide some tech support for the most popular programs our clients use. AllRAMHosting.com is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. AllRAMHosting.com will provide support for any program or cgi script that we provide pre-installed with your web hosting package. AllRAMHosting.com is not responsible for designing, nor developing, your website, including HTML and/or images. AllRAMHosting.com will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of AllRAMHosting.com

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What if the hardware fails?
AllRAMHosting.com stocks replacement parts for all servers. AllRAMHosting.com is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. AllRAMHosting.com repairs all failed hardware promptly, to minimize any downtime caused by such.

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Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. AllRAMHosting.com very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

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What is H-Sphere™?
H-Sphere™ is the brand name of the web browser control panel software that AllRAMHosting.com utilizes on its web hosting packages.

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What happens if I decide to leave AllRAMHosting.com
You are free to leave at any time. Your AllRAMHosting.com services are on a month to month basis, without any required contract. There are no cancellation fees.

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Does my website have their own IP number or is it shared?
No, Dedicated IPs can be purchased for an additional cost of $10/month.

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What type of support do you offer? Average Response Time?
AllRAMHosting.com offers support to our customers 24/7/365 via web based ticket system, and email. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. AllRAMHosting.com has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The AllRAMHosting.com administration carefully monitors that the AllRAMHosting.com support staff maintains a fast response time, with courteous and helpful service.

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What are the hardware specs of the servers?
Every server at AllRAMHosting.com has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. AllRAMHosting.com is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual Pentium IV 2.8Ghz processor system, with 5GB RAM, and SCSI hard drives. All AllRAMHosting.com servers run spare hard drives for backup requirements.

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Can I have adult content on my website?
AllRAMHosting.com does not host adult sites at this time.

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May I view your Terms Of Service?
The AllRAMHosting.com terms of service (TOS), including policy and service guidelines, are available online during sign-up.

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How long have you been in business?
AllRamHosting.com is a product of Daytona Net Works, Inc, Founded May, 2000. Back To Top ^

Do you support International domain names and clients?
AllRAMHosting.com can host all international domains on its servers. AllRAMHosting.com can accept foreign clientele, just please be advised that all correspondance must be conducted in English/French/Greek/Spanish/Arabic/Chek. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the AllRAMHosting.com network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. AllRAMHosting.com cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. AllRAMHosting.com will assist you however, with any technical information need to accomplish this.

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How do I transfer my domain name?
AllRAMHosting.com will attempt to file the necessary electronic forms for your domain name transfer with InterNIC. If AllRAMHosting.com is unable to file such with your specific domain name registrar, AllRAMHosting.com will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have AllRAMHosting.com handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.

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What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if AllRAMHosting.com takes any action on your account.

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What if I want to upgrade my website?
You may upgrade or downgrade your AllRAMHosting.com web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select.

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How is my website monitored?
AllRAMHosting.com maintains internal and external monitoring systems for every server in the AllRAMHosting.com Data Center. The servers are checked every 5 minutes via network monitoring software. AllRAMHosting.com monitors uptime as well as individual features and services running on each server. AllRAMHosting.com staff is notified via alarms, email, screen popups, and paging, if a problem occurs.

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What is the uptime?
AllRAMHosting.com strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If AllRAMHosting.com fails to meet it's 99.9% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. AllRAMHosting.com does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for AllRAMHosting.com, and in turn would only negatively affect the service level AllRAMHosting.com provides to you. "Partial refunds for partial downtime" is our standard policy.

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What about software upgrades?
AllRAMHosting.com handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, AllRAMHosting.com immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and AllRAMHosting.com auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, AllRAMHosting.com evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

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What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... AllRAMHosting.com does not host such websites. If such materal is found on a AllRAMHosting.com server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. AllRAMHosting.com strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. AllRAMHosting.com runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole AllRAMHosting.com Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. AllRAMHosting.com also uses firewall technology to fend off most common methods of flooding and attacks to the network.

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How is extra bandwidth billed?
AllRAMHosting.com maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.

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What is included in my website package?
AllRAMHosting.com provides full hardware, software, support, and system administration for your AllRAMHosting.com shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. AllRAMHosting.com even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your AllRAMHosting.com hosting solution. AllRAMHosting.com will provide basic support on services/software that we provide you with your account. AllRAMHosting.com does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting.

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How many sites are currently running on per server?
AllRAMHosting.com does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. AllRAMHosting.com monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, AllRAMHosting.com will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.

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Can I host more than one domain name per account?
YES, please see our plans.

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How do I get started?
Simple! It can all be done right now, online! First you must select a hosting plan.

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